Defining a long-term technology strategy and plan for a business area is essential and it has to be cohensive with organization’s goals. Having the right skills and expertise is essential to successfully introduce new technologies in the company. This opportunity is about addressing the future skills needs, timing and investment justifucation. Digital transformation is closely tied to business benefits which in turn is dependent on expertise.
Some ideas for potential actions: 1)Assess the skills gap. 2)Have a strong starting salary package to attract new hires. 3)Implement job crafting – individuals design their own jobs to reskill and transition to new technologies. 4)Map customer behavior to required service skills. Provide employees a comprehensive set of learning tools and opportunities to enable them succeed. 5)Appoint a mentor for the team or a team of mentors/ coaches to ensure continued success 6)Implement microlearning, gaming, simulation solutions 7)Implement a virtual coaching solution for continious learning. Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.